Step 1: Check Your Email

Look for an email with the subject line:

“Synapse Solutions welcomes you to the Patient Portal”

📧 This email will be sent from DoNotReply@alert.insynchcs.net.

Step 2: Click the Link

The email will include a secure link to set up your account. This link will expire after 72 hours, so be sure to click it as soon as possible.

📱 If you're using a smartphone: It's best to open the link into a separate mobile browser instead of opening it inside your email app’s built-in browser. Later in the setup process, you’ll be prompted to retrieve a security code from your email, and switching between apps is much easier this way.

🔍 Note: The portal works best in Google Chrome, but can be accessed using most browsers. If you're prompted to open the link in Chrome, you can simply close the prompt and continue in your current browser.

Step 3: Create Your Password

Since it’s your first time accessing the portal, you’ll be asked to create a secure password. Follow the on-screen prompts.

💡 Tip: Write down your password and keep it somewhere safe.

Step 4: Log In

Once your password is set, use your username and password to log in at any time.

🎉 Voila! You did it!

Step 5: Complete Required Forms

After logging in, click “Forms/Documents.” Complete any assigned forms. Be sure to also fill out the History Form found under the “History” tab.

✍️ You can electronically sign and submit everything directly within the portal.

Step 6: Contact Us to Schedule

Once all forms are completed and submitted, give us a call at 608-580-0031. A member of our team will review your information and help you schedule your first appointment.

📞 Quick Tip: Save our number in your phone so it's easy to reach us if you ever get stuck during the setup process or have questions down the road!

Didn’t Receive the Email or the Link Expired?

No worries—just call our front office at 608-580-0031, and we’ll be happy to resend the email or assist you with access.