Therapy—also referred to as counseling—is a collaborative process designed to help individuals better understand themselves, build resilience, and create positive change. At Synapse Solutions, we offer personalized therapy services for children, adolescents, and adults, addressing a wide range of mental health concerns in a safe and compassionate environment. Whether you’re seeking support for anxiety, depression, trauma, life transitions, or relationship challenges, our experienced therapists are here to guide you with evidence-based, client-centered care. 

Here's what you can expect from reaching out to your first session: 

1. Contact Us: You can begin by calling our front desk at 608-580-0031 to speak with our friendly staff or by submitting an appointment request form.

2. Account Setup & Patient Portal: Once you reach out, our front desk will gather some initial information to set up your account in our system. You will then receive an email with instructions on how to create your secure patient portal.

3. Complete Your Paperwork: Through the patient portal, you will be able to conveniently fill out any necessary intake forms and questionnaires at your own pace.

4. Notify Us: Once your paperwork is complete, please call us back at 608-580-0031 or send a message through your patient portal to inform our front staff. This will let us know your information is ready for review.

5. Intake Scheduling & Provider Requests: Our front staff will review your information and work with you to schedule your initial intake session. At this time, you can request a specific provider, and we will do our best to accommodate your preference.

6. Provider Availability: Please note that our providers may have varying levels of availability. If your preferred provider does not have an immediate opening, you will have the option to be added to their waitlist and to be contacted when a spot becomes available. Alternatively, we can offer you appointments with our other qualified therapists.

While each of our therapists has their own unique style and approach, your first therapy session generally involves creating a comfortable and supportive environment for you to begin your journey. Here’s a general sense of what you can expect:

• Introductions: Your therapist will introduce themselves and you'll also have the opportunity to share a little about yourself.

• Sharing Your Initial Concerns: Your therapist will invite you to talk about what has brought you to therapy. This is your chance to share your current challenges, feelings, and the reasons you decided to seek support now.

• Understanding Your Goals: Together, you will begin to explore what you hope to achieve through therapy. This helps your therapist understand your desired outcomes.

• Discussion of the Therapeutic Process: Your therapist may briefly explain the type of therapy they practice and what you might expect in future sessions.

• Answering Your Questions: You'll have the opportunity to ask any questions you may have about your therapist's background, their methods, or the therapy process in general.

• Checking for Fit: It's important that you feel comfortable and connected with your therapist. If, at any point, you feel that it's not a good fit for you, please don't hesitate to let your therapist know. We are a team of dedicated professionals, and your therapist can help you explore options for connecting with another team member who might be a better match for your needs and preferences. Our goal is to ensure you receive the best possible support.

• No Pressure to Share Everything: Please know that you are in control of what you share and how much you share in your first session. It's a starting point.

Our primary goal for this initial meeting is to begin building a trusting relationship and for you to get a sense of how your therapist works. We want you to feel comfortable and hopeful about the process.